About Raving Fans: A Revolutionary Approach to Customer Service
Written in the parable style of The One Minute Manager, Raving Fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature–not just another program of the month.
America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace–and turn their customers into raving, spending fans. “Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn’t good enough anymore. If you really want a booming business, you have to create Raving Fans.” This, in a nutshell, is the advice given to a new Area Manager on his first day–in an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom-line results.
- Complete Title: Raving Fans: A Revolutionary Approach to Customer Service
- Format: Hardcover
- Language: English
- Number of Pages: 137
- Publication Time: May 19, 1993
- Publisher: William Morrow
- ISBN: 0688123163
- ISBN13: 9780688123161
About Ken Blanchard
Ken Blanchard
For business & leadership, see Kenneth H. Blanchard
Reviews Raving Fans: A Revolutionary Approach to Customer Service
Aaron
Not that I expected anything different, but this “revolutionary approach to customer service” is pretty simplistic. I admit that I read it as a requirement at work. There are three main lessons in the…
John Speight
Do not buy this book. It is way too long, the narration is terrible and they spend way too much time talking about golf. The main points are, figure out what you want, find out what your customer want…
Meri
Jerry Springer is less insulting to human intelligence. More useful as toilet paper…
Michelle Johnson
I read Raving Fans as a supplemental text for a college, Principles of Customer Service course. I think it’s funny that many reviewers have rated this book negatively based on its size and its simplif…
Joy Pouros
Oh boy. I don’t know why I did this to myself. I once had a boss who LOVED this book, so when I found a copy cheap I thought I’d see what the fuss is about.This book is a mere 130 pages. Yet there is…
Leah Good
The best way I can describe this book is … It’s a Wonderful Life married a customer service textbook, and they had a baby. I promise, that combination really does describe this book!My boss at Chick…
Bernie Sotola
This book should be required reading for everyone in customer service. (And everyone is in customer service.) It’s a quick and easy read. I give it 5 out of 5 “Charlie’s.”Here are some key tak…
Steven
I’ve been reading a lot of fiction lately, so I decided to pepper in a “business” book. Considering “Raving Fans” covers a compelling topic and is only 132 pages, I figured I’d read it.One hour later…
Cathy Allen
I no longer know whether I picked up this book and read it because I was irritated by the level of customer service I often get, or if my irritation is caused by learning from this book how ridiculous…